Service Desk

Service Desk

From employee self-service to expert support, we deliver 24/7 services across time zones and languages. And our proactive approach enables us to identify and eliminate issues before they impact your business.

A single point of contact for end users

  • Rapid-response issue resolution to keep your business running
  • Sense and Respond methodology to analyse trends and enable continuous improvement
  • A superior user experience to boost employee satisfaction and productivity

‘Shift Left’ approach

  • Reduce support costs by shifting work to a less costly service tier
  • Expert Service Desk agents increase first time fix rates
  • Remote management tools help quickly and cost-effectively identify potential issues before they occur
  • Self-service tools empower users to fix common problems, such as password resets

Flexibility and reach

  • Service Desks can be provided as a standalone service or as an integrated part of our End User Services
  • Share services with other organizations or have a Service Desk dedicated to your enterprise
  • Fujitsu has 5,500 agents (3,500 in Europe) supporting customers in 41 different languages – all day, every day